Let’s start with the basics, including some definitions that should help you to understand a few things about this legal agreement. Pipz is an automation platform that allows you to manage your customer journey and helps with the growth of your business. With Pipz you will be able to acquire, engage, understand and retain your customer with much less effort! You will be able to keep track of your contacts' actions and communicate with them in real time with a tool specially designed to facilitate your job.
During the trial period of free account, Pipz reserves the right to limit, suspend, or interrupt the service (or part of it), temporarily or permanently, at any moment, without previous notice. You understand and agree that Pipz cannot be held responsible, by you or by a third party, for any modification or cessation of service. Pipz does not have an obligation (explicit or implicit) to provide this service, or part of it, now or in the future. All of your data will be permanently excluded from the database at the end of your trial period.
You need to be clear about the difference between people and contacts. Pipz can track any user on your app/webpage, whether they are identified or not. What we call contacts are those users identified and stored in our system. The term people refers to all of your users, both identified (contacts) and anonymous, that are stored in the system. When you choose a plan it is referred to people, not contacts, meaning that all users, either identified or not, will be counted. You have the option of sending us identified and/or unidentified users, but make sure that you understand the difference between people and contacts!
Hey there! No time to read but want to know what you are getting in to? In every item of this Term of Use you will have access to the “strictly speaking” section, which is basically a briefing of each item. Stay tuned to the key points that we have summarized just for you.
In this item, we explain that you have access to a free account plan, but Pipz has no obligation with the continuation of such plan, and it can be modified at any time. You also need to understand that Pipz stores both identified and unidentified contacts (AKA people), and they all count for your plan limit.
Pipz' website, as well as all of the information gathered on it, is property of eCentry, its affiliates, and licensors. It is protected from unauthorized copying and dissemination of its content (texts, files, images, sounds) by Brazilian Law No. 9.609/98, and by Law No. 9.610/98. The absence of a name or logo on any product on the list below doesn’t constitute a waiver of intellectual rights of eCentry or its trademark.
The copying or storage of any and all content of Pipz for commercial use with intent to compete in the same segment of business (customer journey or automation marketing) is strictly forbidden, unless given express written authorization by Pipz, or eCentry.
We offer you a complete infrastructure for the most robust customer engagement tool in the market, with Bruce and Eddie available to help with all of your needs. Be smart when using it: you can’t copy any content from Pipz without previous authorization, OK?
According to this document, you agree and understand that Pipz:
Be very careful about whom you give your information to. Never send SPAM and be aware that you can lose your account and data if you do so. We do not allow for illegal practices. It’s harmful to our company, to you and to everyone else affected by it. Note that you are responsible for the acts of your third party associates, because we can’t distinguish your actions from the actions of your sub-users. Remember! If you are breaking the law, sending deceptive/misleading content or abusing our infrastructure, we have the right to stop you. This is to protect all parties involved! :)
Pipz Terms and Conditions are subject to change by eCentry at any time, either in its guidelines, terms, or policies. Through notification, eCentry may change terms of this agreement as well as discontinue or change any product, at its sole discretion.
Our services are only available for legal entities or professionals with a valid email address, with its own domain and whose website is updated with content that clearly identifies the nature of their business. You are subject to the Terms and Conditions of this contract. You are granted a non-exclusive license, which cannot be sub-licensed or copied. You may not install any of Pipz codes. Pipz may set limits to certain functions and services, or restrict access to parties, or services, without previous notice. In doing so, Pipz is exempt from any responsibility. If you don’t meet this requirement you cannot use Pipz.
In case you access Pipz through a third party website, you are aware and agree that eCentry is not responsible for any action, service, or result of this third party.
You are responsible for revising and familiarizing yourself with any modifications that are made to this agreement. The use of our services already constitutes your acceptance to the Terms and Conditions of this contract, including any possible modifications that are made to it.
By registering, you guarantee that all information – email address, own domain and content of your website - is accurate and clearly identifies who you are and what type of business that you do. So make sure to always keep your account data up to date.
Paid plans are based on the number of people in your system (both identified and unidentified contacts) and are usually charged by the month. However, if you do not want a monthly plan, you can choose a semester or yearly plan with a discount. They can be hired at any moment during your free account. If you exceed your plan limit, it will be automatically upgraded to a higher value plan so as to not block you out of the system! You will only be able to use Pipz after payment has been made, otherwise, your access will be blocked. The same is true when requesting a new paid plan. You will only be able to use it after payment is processed, otherwise your plan will remain unchanged. In addition, you might be charged if you choose additional storage or data archiving service (backup), or any other services that may become available in the future.
You can cancel your plan at any time and maintain your access until the end of the last paid month.
If you wish to find out more about our available prices and plans, please contact our sales team at Plans or firstname.lastname@example.org
Payments for purchased services are entirely made through credit cards. All payments must be made in US dollars (USD), Euro (EUR) or Reais (BRL) and cannot be refunded. In case payment is delayed, your account will be temporarily blocked. If the deposit is not made within 30 days, your account will be automatically cancelled and all data will be removed. It’s your responsibility to make payments on time or to retrieve your data before the expiration date. Once the renovation invoice is issued, payment must be made to continue accessing the database, because even if you don't use the platform to send emails or messages, our servers are still being used to store your data and to register all interactions and previous history.
4.3.1 Credit Card: Your account will be activated automatically after making a credit card deposit.
You can cancel your previous plan and upgrade your account at any time. In such cases, you can cancel the old invoice and generate a new one.
You are allowed to downgrade to a lesser value plan, except in cases where the number of people in your system is greater than the limit of the downgraded plan. In such cases, you should first delete all of the contacts that exceed the limit of the desired plan and then downgrade. You can delete groups of people all at once, or one by one.
4.5.1. If you wish to add other people to your database, and this exceeds your plan limit, you will be automatically upgraded and your next invoice will be charged by the number of people that are currently stored in your account.
We do our very best to deliver a service that you can be proud of. Typically, you're billed monthly, but a semester or yearly plan is more cost/effective. We accept all major credit cards. We highly recommend that you check your account and profile regularly. Make sure that all your data is up to date.
Every email sent through Pipz must have an opt-out link to unsubscribe.
By using Pipz you agree and commit to importing, accessing or using only authorized contact lists whose subscribers have given you permission to send emails to their accounts. It's strictly forbidden to copy templates, features, or any other characteristics of Pipz.
It’s also forbidden to use Pipz for purposes other than the features openly described here. If we suspect that you are using Pipz infrastructure for any unwanted or suspicious activities, we will block your account and/or ask for explanations. It's important that we emphasize that our SPAM tolerance is ZERO! If you receive a single SPAM complaint your ability to send emails will be blocked until further analysis. If you are not sure about what is and what isn't considered SPAM, you can ask us at any time! Bruce and Eddie are ready to help you out!
Also, you cannot send messages to people or groups of people that are not identified. For instance, you cannot insert message option in general/open webpages. It must be inserted inside an app or system where your user is identified.
You understand and agree that any email sent through our product includes a footer with the following message (or similar): “Email by Pipz (with or without the company's logo).
Images that are hosted on Pipz should be used solely for sending emails or in-app messages through Pipz.
Pipz prohibits the use of its products by any person or entity that:
Pipz may disable access to its platform without compensation if:
This is a service and access agreement. You are not hiring or accrediting any license to use the software under the terms of this agreement. It’s strictly forbidden, directly or indirectly, to copy, decompile or attempt in any way to understand the code or ideas of this product or software. You may not reproduce, copy or distribute the software or any content or document relating to it without our express authorization. Violation of this restriction will result in the termination of this agreement and other applicable judicial measures will be taken.
Access to the website www.pipz.com, the name and domain, as well as any apps with content or services offered by Pipz are operated by, and are the sole property of, eCentry Information Techonology.
The product must be used for your own business. It cannot be used to resell, provide services or benefit third parties in any way shape or form.
You agree to defend, indemnify and acquit Pipz, as well as its business partners, suppliers, licensors, officers, directors, distributors and agents against any damages, losses, liabilities and expenses resulting from any claim or action that may arise from any violation of this agreement or effect of any messages that you have distributed using this product. In addition, you understand and agree that Pipz has the right to ask for an indemnification under losses if you use Pipz for illegal purposes.
When using various facilities of the system you will provide certain personal information such as name, contact information, domain and other registration data. Pipz may use this data to contact you and ask about the usage of our product in order to streamline it.
You agree to not upload or transmit any contact lists, communications or content of any kind on this site or through this product, which infringes, misappropriates or violates the rights of any party. If you submit business information, ideas, concepts, inventions or content to eCentry by email, you automatically acknowledge that the holder of the intellectual property rights of this information expressly releases all of the rights and license fees to eCentry. This grant is perpetual and irrevocable in all territories, allowing us to use, reproduce, modify, publish, edit, translate, distribute, and display the license of such content in any form.
Information needs to be secure, complete and up to date. You may not register the name of a person, other than your own, without express authorization. Any inappropriate behavior will result in immediate cancellation of this contract.
You may cancel this agreement at any time by contacting customer service or through Pipz’s unsubscribe link inside the system. You are responsible for canceling your account and this agreement. Any overpayments incurred as a result of your neglect to cancel the account cannot be imputed to Pipz, nor eCentry.
eCentry may terminate this agreement or the product, disable your account or suspend it at any time with or without notice. Pipz has no liability to you or any third party after the termination of this agreement.
Upon cancellation, Pipz will immediately erase all of your data that is stored on the server. Because of this, you should export all data that you want to keep from our servers before canceling your account.
Pipz will cancel all free accounts and permanently delete all data if they remain inactive for over 30 days. You will be held responsible for any data that is lost.
The use of this service or any procedure that you adopt is done at your own risk. Pipz does not guarantee that the service operation will be uninterrupted or free of errors, nor does it give warranty as to the results that may be obtained from using it. The service is provided as is and as available. Pipz does not provide any implicit or explicit guarantee of performance or results.
We also cannot be held responsible for problems generated by forces that are beyond our control such as, but not restricted to, third-party internet service providers, hacker invasion, alien invasion, Godzilla's attack, problems in the Matrix, Sarah Connor's death, Death Star destruction and so on.
Since we’re on the same boat, as a company we have rights, just like you, the customer. With that being said, let’s go to the next topic.
Pipz or any of its suppliers, partners, licensees, officers, offices and providers of any kind, shall not be liable for any financial loss whether direct or indirect, even if advised of the possibility of such loss caused by the use of the product, according to the law. The responsibility will be limited to the value paid for the use of the product in the last month prior to such action.
Rights apply to all people, in all places, at all times; this includes you and eCentry (owner of Pipz). Note that eCentry can’t be held responsible for any financial loss. We provide the infrastructure, but you should use it carefully and wisely.
This website may contain links to other websites that don’t belong to Pipz. These links are offered to you as facilities, but Pipz is not responsible for the content in any of them. Pipz does not have control over the content of external links. A link to any other website doesn’t imply that Pipz endorses or accepts any responsibility for the content or use of such website.
Pipz’s website may contain links to other websites offered to you as facilities. However, we can’t be held responsible for any external content that you access.
You are responsible for keeping your account details safe (username, password, API Key and Secret). Please note that Pipz will accept instructions from any individual who registers with your username and password by email, phone or through a third party service.
Pipz is not aware of your corporate structure. Our company is not liable for the misuse or misappropriation of any data accessed through your username, password, API Key and Secret.
What we have here is a platform that allows you to do a lot of cool stuff, but you, and only you, are responsible for keeping your account details safe.
12.1 If any provision of this agreement proves to be unenforceable or invalid, that provision will be limited or eliminated, but the agreement itself will remain unaffected.
12.2 Pipz and you concur that this agreement is a unique and exclusive mutual understanding between both parties which overlaps and cancels any previous agreement except a signed contract established by both parts.
12.3 There is no agency, partnership or employment relationship created as a result of this agreement.
Additional information: If you have any questions about the terms and conditions listed above please contact us.
This agreement is a mutual understanding between us, and it's the only way that we can work together. So, basically, neither of us can be held responsible for the nonperformance of these terms. Things happen, even circumstances outside of reasonable control, such as alien invasion, Godzilla's attack, problems in the Matrix, Sarah Connor's death, Death Star destruction, etc… With that being said, feel free to contact us if you have any questions about this product. Bruce and Eddie will redirect your email to our inbox and we will get in touch with you ASAP.