An automated user onboarding with in-app notifications and emails is key to boost activation rates. Reach out to new users and guide them through your product to show all you've got to offer.
Do you know how many users are effectively going through the onboarding process? Set up milestones to be achieved by users so you can follow up or help your new customers.
Keep an eye on every step of the customer journey starting from their first login. Measure user activity with reliable metrics, identify heavy users and develop actions to reengage inactive ones.
Talk in real time with users from within your own software and build valuable relationships through remarkable customer service. Be there for them and make them fall in love with your company.
Help users make the best of your solution with guides and keep them updated about new features through hypertargeted emails, sent according to how they interact with your product.
A personalized customer service is the secret to high retention rates. Unify the customer success communication by keeping all emails, replies and chat messages from users in the same place.
Orchestrate the entire customer experience with a complete overview of onboarding, implementation and support activities. Scale customer success efforts and help users reach their goals.
Bring all the relevant metrics to the Customer Success team into one place, develop user engagement & activation strategies, and follow their performance in real-time updated reports.